FAQ
Everything you need to know about Genshin Accelerator
Genshin Accelerator stands apart from traditional accelerators chiefly due to its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Genshin Accelerator fully embraces the WireGuard protocol, which consists of only 4000 lines of code (IPsec exceeds 600,000 lines), resulting in a 3-5 times speed increase while significantly reducing battery consumption. Additionally, the zero-logs policy of Genshin Accelerator has been independently audited by Cure53, with the audit report being fully transparent, achieving a true blend of speed and security.
Genshin Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (like Ubuntu, Fedora, Debian, etc.). Furthermore, Genshin Accelerator provides detailed router configuration guides, compatible with mainstream router firmwares such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in your home with a single configuration.
Genshin Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, simply contact our support team via live chat or by emailing support@vpnjs.net to request a full refund without any reason needed. Refunds are typically processed within 1-3 business days back to your original payment method.
Genshin Accelerator has deployed over 3000 high-speed server nodes globally. Real-world testing shows that average latency to Asia-Pacific nodes is under 30ms, while to North American nodes it's around 80-120ms, with download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Genshin Accelerator maintains stable connectivity even in complex network environments.
Genshin Accelerator's zero-logs policy encompasses the following aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers run in a pure RAM environment, with data being automatically cleared upon physical reboot. This policy has been rigorously audited by the internationally recognized security audit firm Cure53, and the complete audit report is available for review on Genshin Accelerator's official website.
How do I configure Genshin Accelerator on my router?
Genshin Accelerator provides comprehensive router configuration tutorials, compatible with mainstream router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically involve: 1) logging into the router management interface; 2) navigating to acceleration client settings; 3) importing the configuration file provided by Genshin Accelerator; 4) entering your Genshin Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Genshin Accelerator be used to watch streaming content?
Yes, Genshin Accelerator has specially optimized streaming performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Genshin Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Genshin Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Genshin Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed when using Genshin Accelerator is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Genshin Accelerator may actually improve your speeds, as the encrypted connection prevents your ISP from deep packet inspection (DPI) and traffic identification.
Does Genshin Accelerator support simultaneous connections for multiple devices?
Yes, the Lightning Version of Genshin Accelerator supports up to 6 simultaneous connections while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on phones, computers, tablets, smart TVs, and more without extra charges. For additional device protection, it's recommended to configure Genshin Accelerator on your router for comprehensive coverage.
How does Genshin Accelerator protect my security on public WiFi?
Public WiFi presents significant risks for data theft. When connected to Genshin Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone on the same WiFi network attempts a man-in-the-middle attack or sniffing, your data remains unreadable. Genshin Accelerator also offers an auto-connect feature that activates accelerator protection when an unsecured WiFi network is detected.
Has Genshin Accelerator's zero-logs policy been verified by a third party?
Yes, Genshin Accelerator's zero-logs policy has been independently audited by the internationally recognized security audit firm Cure53. The auditing team comprehensively examined Genshin Accelerator's server infrastructure, codebase, and operational procedures, confirming that Genshin Accelerator does not record any identifiable user data. The complete audit report is publicly available on Genshin Accelerator's official website.
Does Genshin Accelerator support Linux systems?
Yes, Genshin Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installations using .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.
Does Genshin Accelerator provide static IP addresses?
Yes, the Flagship Version of Genshin Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services requiring a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned exclusively to you and will not be shared with other users.
How can I ensure that Genshin Accelerator does not leak my IP address?
Genshin Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; and IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool within the Genshin Accelerator client or visit third-party testing sites to verify your protection status.
Can Genshin Accelerator handle internet interference?
Genshin Accelerator's custom obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In strictly regulated network environments, the obfuscation mode of Genshin Accelerator can help users break through blocks and restore access to a free internet. However, please be advised that Genshin Accelerator advocates for the responsible use of accelerators and compliance with local laws and regulations.
What payment methods are accepted by Genshin Accelerator?
Genshin Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing to pay with cryptocurrency can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure the safety of your payment information.
Where are Genshin Accelerator's servers located?
Genshin Accelerator has deployed over 3000 servers in more than 80 countries and regions around the world. Key coverage areas include North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries like Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Genshin Accelerator offer browser extensions?
Yes, Genshin Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, only encrypting traffic within the browser (without affecting other applications). They are especially useful for quickly switching IP locations for scenarios such as cross-border shopping price comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
How can I contact Genshin Accelerator's customer support team?
Genshin Accelerator offers multiple customer support channels: 1) 24/7 live chat—visit Genshin Accelerator's official website for real-time conversation with customer service, with an average response time of less than 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually receiving a reply within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in Chinese and English.
How does Genshin Accelerator's ad-blocking feature work?
Genshin Accelerator's Lightning and Flagship Versions include built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules that prevent the loading of ad trackers, malware domains, and phishing websites at the DNS resolution stage. This approach is more effective than traditional browser ad-blocking plugins because it stops unwanted connection requests at the network level.